Our aim is simple: to work to the highest standards.
We deliver high quality liability adjusting through technical and service excellence. We are driven to apply our technical expertise and experience to provide the best liability investigations and claims handling in the market. We apply the same service standards to all of our clients, whether a client is self insured via a captive, a Lloyds insurer, a broker, a composite insurer or an MGA.
From first contact, detailed investigation, thoughtful and decisive policy and legal liability advice, through to quantum and resolution, our approach leads to the most advantageous and cost effective solution.
Our commitment to our clients
We deliver a high quality personalised service
- We seek to fully understand a client’s requirements, their business model, and their needs
- Our Management Team has extensive experience and expertise
- Our hallmark is delivering a high-quality product and service
We provide an investigation and report only service, which involves discussions with brokers, meeting with policyholders, experts and witnesses. We will identify and interview appropriate witnesses and obtain all factual evidence which will ultimately be presented to a Court. We will establish an early reliable account of events in order to make an informed decision, to include points of coverage.
We provide a competitively priced first party notification facility, with appropriate due diligence concerning cover, triaging and advice to policyholders, leading to an appropriate cost effective solution, which can involve the appointment of experts and adjusters.
We are in partnership with a number of insurer clients on a full delegated authority claims investigating and handling basis.
CPR compliant statements address coverage, legal liability, quantum mitigation; across all classes of business.
Be it expert or lay, our team is experienced at managing all aspects of an inspection from the highway, to the factory floor.
Be this a regular telephone discussion with an opponent, face to face without prejudice settlement negotiation at a solicitors office, a JSM or multi-party roundtable discussion, our team proactively engage in discussing matters with opponents. We consider this to be a successful driver to the early settlement of liability and quantum issues.
We have extensive experience of conducting audits of claims handling and processes including litigation, across the market range of Insurers, Adjusters, TPAs and Solicitors.