Senior Liability Adjuster

We are a leading provider of specialist claims management and loss adjusting services within the UK insurance market. With a strong reputation for technical expertise and client-focused service delivery, we support insurers, Lloyds syndicates, MGAs and self-insured clients across a wide range of liability claims.

As part of our strategic expansion, we are seeking a Senior Liability Adjuster to join our growing team. This is a high-profile role offering the opportunity to handle complex cases, and to play a key part in our service delivery across the south east and wider areas, with a view to also developing client relationships.

Role Purpose

To independently manage, investigate and handle a range of complex liability claims, including Employers’ Liability (EL), Public Liability (PL), Product Liability and CAR cases. You will be responsible for delivering expert investigations, providing clear and detailed reporting, and maintaining high standards of client service.

Key Responsibilities

• Claim Investigation
  • Conducting site visits and witness interviews to gather factual and documentary evidence.
  • Assessing liability, causation, quantum, and policy indemnity on a case-by-case basis.
  • Producing high-quality reports with sound technical and legal reasoning.
• Case Management
  • Managing a diverse caseload of liability claims.
  • Ensuring compliance with SLAs, KPIs, and regulatory requirements.
  • Maintaining accurate and timely records using internal systems and platforms.
• Client and Stakeholder Management
  • Acting as a key liaison point for clients.
  • Attending meetings and case reviews as required, offering technical input and strategic advice.
  • Representing the company at local industry events.
• Team Development
  • Mentoring junior team members and contribute to technical training initiatives.
  • Sharing best practices and supporting continuous improvement across the team.
  • Assisting with the internal QA and Audit processes.

Essential Experience and Skills

• Significant experience as a Senior / Liability Adjuster, ideally with complex case exposure.
• Strong knowledge of EL, PL, and Product Liability claims.
• Excellent report writing, negotiation, and communication skills.
• Proven ability to manage client relationships effectively.
• Ability to work independently.

Qualifications

• CII (Chartered Insurance Institute) or CILA (Chartered Institute of Loss Adjusters) qualifications (or working towards them) is highly desirable but not essential.
• Minimum A-level education or equivalent. Degree-level qualification advantageous.
• Valid UK driving licence is essential.

Key Attributes and Competencies

• Autonomous – Self-driven, capable of managing a complex caseload independently.
• Technically proficient – Solid understanding of case law, statute and regulations.
• Professional – Maintains high standards, integrity, and discretion at all times.
• Client-focused – Committed to delivering value and quality service to our clients.
• Analytical – A curious mind and strong critical thinking and investigative abilities.
• Adaptable – Flexible with travel and open to working across varied claim environments.
• Collaborative – Willing to mentor others and contribute to team success.

Package & Benefits

• Competitive salary (commensurate with experience).
• Generous bonus scheme linked to fee earnings.
• Car allowance.
• Flexible pension scheme.
• Private medical insurance.
• 30 days annual leave + bank holidays.
• Funded professional development (CII/CILA qualifications).
• Laptop, mobile phone, and full IT support.
• Flexible and hybrid working arrangements.